Privacy Policy
ULiXWH ("we," "our," or "us") takes your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to ULiXWH.
About this privacy policy
This Privacy Policy explains how ULiXWH collects, uses, discloses, processes and protects any personal information that you give us or that we collect from you at www.ulixwh.com. Should we ask you to provide certain information by which you can be identified when you use the services on our platform, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users. "Personal information" means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information ULiXWH has access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy.
1. What information is collected by us and how do we use it
1.1 What information is collected by us
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes. You have the right to choose whether to provide the information we request, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries.
1.1.1 Information you provide to us
We may collect any personal information you provide to us, which is necessary for the service you choose. For example, you may provide your ULiXWH Account information when you log in; you may provide us your email address if you wish to receive news or updates from us; you may provide us your mobile phone number, address, name, postal code, order, and invoicing details if you use our retailing services.
1.1.2 Information that we collect automatically
When you visit our website, we may automatically collect:
l Details of browsing and purchasing activities, including IP addresses, device type, unique device identification numbers, browser type, broad geographic location, browsing patterns, and details of how you have interacted with our website and services.
l Technical information about your visit, including browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Some of this information may be collected using cookies and similar tracking technology. Where required by applicable law, we will seek your prior consent to such collection.
1.1.3 Information that we receive from third parties
We may collect personal information from third parties including our related companies, business partners, your representatives, and public sources. If you register for a ULiXWH account via a social media account, we may receive information such as your social media username, profile picture, name, email, and country based on your privacy settings with that platform.
1.2 How we use the personal information that we collect
We collect personal information to provide you with our services and to ensure compliance with applicable laws. This includes:
l Providing, processing, maintaining, improving and developing our services
l Handling your questions or requests about our services
l Conducting promotional activities (you may opt-out of marketing communications)
l Providing personalized services and content based on your usage information
l Internal purposes such as data analysis, research, and development
l Storing and maintaining information for business operations or legal obligations
l Other purposes with your consent
We promise that we will not sell your personal information under any circumstances and will not use it for advertising purposes without your consent.
2. Cookies and other technologies
2.1 What are cookies
Cookies are small data files that websites write to your hard drive when you visit them. They can contain information that helps sites track your visited pages
2.2 Why we use cookies
We use cookies to:
l Recognize you when you sign-in
l Keep track of your preferences
l Keep track of items in your shopping cart
l Conduct research and diagnostics to improve our services
l Improve security
l Deliver content relevant to your interests
l Measure and analyze service performance
2.3 Other tracking technologies
We may use third-party services like Google Analytics that use cookies and similar technologies to collect information about your use of our website. These services have their own privacy policies governing their activities.
2.4 How you can control cookies
You can control cookies through your browser settings. Note that disabling cookies may affect your experience with our website, as some features require cookies to function properly.
3. How we share, transfer, and disclose your personal information
3.1 Sharing
We may share personal information with:
l ULiXWH group entities and affiliated companies
l Business partners (with your consent where required by law)
l Payment service providers
l Logistics partners for delivery services
l Cloud computing and hosting service providers
l Customer service support providers
l Professional advisers, law enforcement, and government agencies as required by law
l Potential buyers in connection with business transfers
l Other parties with your consent
3.2 Transfer
We will not transfer your information except:
l With your explicit consent
l If ULiXWH is involved in a merger, acquisition, or sale of assets
3.3 International transfers
We may transfer your information internationally to provide our services, using appropriate safeguards such as standard contractual clauses where required.
3.4 Public disclosure
We will only publicly disclose your personal information with your explicit consent or when required by law.
4. How we store and protect your personal information
4.1 Retention policy
We retain personal information for as long as necessary for the purposes described in this policy or as required by law.
4.2 Security measures
We implement various security measures to protect your personal information, including:
l Firewall protection and limited access to production systems
l Encryption of sensitive information
l PCI-DSS compliance for payment information
l Regular security assessments
While we take reasonable measures to protect your information, no internet transmission is completely secure.
5. Your rights
5.1 Controlling settings
You can restrict the collection, use, or disclosure of your personal information by adjusting your privacy settings or contacting us.
5.2 Your rights to your personal information
Depending on applicable laws, you may have the right to:
l Access your personal information
l Correct inaccurate information
l Request deletion of your information
l Object to certain processing activities
l Request restriction of processing
l Data portability
l Not be subject to automated decision-making
5.3 Withdrawal of consent
You may withdraw your consent at any time by contacting us, though this may affect your ability to use our services.
5.4 Cancelling account
You may request account cancellation by contacting us at the email provided below.
5.5 Visitors from California
California residents have additional rights under state law, including the right to request information about our data practices and to request deletion of personal information in certain circumstances.
6. Children's privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us.
7. How we update this Privacy Policy
We may update this policy periodically. We will notify you of material changes via email or through our website. Your continued use of our services constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: Email:support@ulixwh.com
We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
Last updated: 09/01/2025